We offer FREE 2nd Class Delivery (Tracked) on all orders over £30.
1st Class delivery is £2.99 and 2nd class delivery is £0.99 for orders under £30.
We aim to dispatch all orders within 24 hours (excluding weekends). All small parcels are sent via Royal Mail.
PLEASE NOTE: If you will not be in to receive your order, a card will be left for collection at your local post office.
DELIVERY IN THE EU:
Standard International is £8.99 for all orders below £100. For orders over £100, please contact us directly.
Parcels are usually sent via Royal Mail International Signed & Tracked. Royal Mail aim to deliver parcels to Europe within 3-5 working days after dispatch.
PLEASE NOTE: For large orders, we may use a courier.
Standard International for orders up to £75 is £9.99; Over £75 is £14.50. For larger orders, please contact us directly.
An estimate for shipping on all orders is available online before you checkout.
PLEASE NOTE: If you are placing a large order, please contact us to discuss the best delivery option.
We always want you to be completely satisfied with your purchases from us.
If you are not satisfied with your product, please send it back to us within 30 days, in its original condition, with your proof of purchase. As long as you send us your proof of purchase and your item in its original complete condition, you will be entitled to a full refund (or exchange, if you prefer).
If there is a problem with your order, please notify us of the problem within 10 working days of its delivery by email at firstname.lastname@example.org. Please quote your order reference number on all correspondence.
We cannot accept returns of teas where the packets have been opened, unless the product is of unsatisfactory quality.
Please note that you will be responsible for the costs of returning the goods to us unless the goods we delivered were faulty or in error.
Your statutory rights are not affected.
For large orders we will arrange for a carrier to deliver within 48 hours of payment received.
Please contact us directly if you have specific delivery requirements or would like a quote in advance.
For trade enquiries, please contact: email@example.com