TERMS & CONDITIONS

In these terms and conditions “the Company”, “Crave Wellbeing”, “us”, “we” shall mean Crave Wellbeing Ltd and the “Customer”, “you” shall mean you. We reserve the right to change these terms and conditions from time to time without notice.

Our aim is to provide the very best in customer service.

You can email us at [email protected]

PURCHASE CONTRACT

All purchases made on this web are governed by these Terms and Condtions prevailing at the date of your order.

When you have placed an order with us by pressing the “Confirm Order” button, an email will be sent to you acknowledging your exact order details. All orders are subject to acceptance and availability. Our email is not an order confirmation nor an acceptance of your order, nor does it conclude the contract to purchase goods from us.

Order acceptance and the conclusion of the contract between you and us will only take place when we confirm by email to you that your order has been despatched.

AVAILABILITY

Although we endeavour to hold stock of all the items advertised for sale on our website, this cannot be guaranteed.

In the event of unavailability, for whatever reason, we will advise you of our stock position when we receive your order and will only proceed on your further instructions.

PAYMENT

Crave Wellbeing accepts payment via our secure online credit/debit card system (Stripe/Paypal) on our website, or by Bank Transfer for account holders (including trade).

PRICING

All prices shown are in pounds sterling. Delivery charges are excluded.

The prices displayed on the website are for online purchases only. These prices may change and any of our offers may be withdrawn at any time.

ITEMS DESPATCHED OVERSEAS

For items despatched overseas, Crave Wellbeing is not responsible for the payment of any import duty or customs charges for the products ordered via our website. A charge may be payable by you at the point of delivery.

DELIVERY OVERSEAS

We will post your order to the address given on the shipping details of your order. You are responsible for giving the correct address. We are not responsible for knowing the local laws and postal requirements of each country. If an item is returned because of incorrect and/or insufficient information or your failure to collect your parcel from a designated office, you are responsible for the cost of re-shipping the item.

UK DELIVERY

We will post your order to the address given on the shipping details of your order. You are responsible for giving the correct address. If an item is returned because of an incorrect address or failure to collect your item from a designated office, you are responsible for the cost of re-shipping the item.

SHIPPING

For postal rates, please see Delivery Information. Standard post is, for the UK, first class Royal Mail and, for overseas, standard air mail or international signed and tracked, depending on your location and/or your choice.

HELP

We will be delighted to help you place an order online or over the telephone, advise you on the range of teas we offer on the website and help you with any queries about payment or shipping. Please contact us by email: [email protected] or by phone: +44 7540 162 361.

DISCLAIMER

All content contained in this website or advice given is provided for general information only. Any health benefits quoted are for guidance only and should not be treated as a substitute for proper medical advice.

PRIVACY POLICY

Crave Wellbeing is committed to preserving the privacy of all visitors to its website. We do not share your personal information with anyone, including third parties. Your information (shipping, billing address, email etc.) comes to us via secure methods and we use it to provide you with what you have ordered. We will never sell or show your personal information to anyone else without your prior consent. We reserve the right to occasionally contact you regarding important business updates to ensure you are correctly informed and aware of key changes.

You also have the opportunity to elect to receive our periodic newsletters and emails by signing up to our newsletter ‘The Revolution Tea Club’. You can unsubscribe from this service at any time.

SECURITY & CONFIDENTIALITY

We take security very seriously and appreciate the trust placed in us by all of our customers when giving us their payment card details and contact information.

Secure Server Technology (SSL encryption) is used to ensure that all payment cards and transactional information is secure.

CONTACT US

Should you have any problems or believe there maybe an issue relating to our website or payment process, please contact [email protected]